Job Opportunities

Pay: $22-$25/hour | Full-Time 

ROLE AND RESPONSIBILITIES:
Daily Tasks (Many are shared tasks)
● Check/route faxes
● Check/route voicemail messages and Athena cases/messages
● Accept and process patient payments in clinic and over the phone
● Answer and return phone calls when possible
● Keep common areas clean: Dishes as needed, bathrooms as needed
● Keep coffee and office supplies stocked and organized
● Call for lab pick up if necessary
● Help new patients with new patient packets and enter information into EHR
● Follow through with clinical in box tasks through Athena
● Take patient vitals as needed for daily appointments
● Assist providers with clinical tasks as requested to include injections, help with procedures,
etc
● Check email and Athena Text

Identity Health Clinic

2

● Clock in/Out
● Check in visits as needed
● Prior Authorization for medication refills
● Set up prescription refills for providers within Athena if they come in through fax or phone
call
● Clean exam rooms between each patient, sanitize hands between each patient
● Stock Exam Rooms
Weekly Tasks
● Delete computer document history to maintain HIPAA compliance
● Look ahead at next week’s schedule for all providers and identify any scheduling concerns
clinical needs (shared task)
Monthly Tasks
● Participate in Front Desk, Individual Supervision and Staff meetings/trainings as scheduled
● Other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS
● The qualified applicant will have at minimum a high school diploma and GED.
Associates degree preferred in Business Administration, certification as a CMA or CNA
or other front office support certification or degree program.
● The qualified applicant will have training and certification that allow them to train parents
on trauma informed/based parenting skills, as well as provide case management or
care coordination to clients as directed by the provider.
ADDITIONAL REQUIREMENTS
● Active support of Identity’s mission
● Willingness to learn
● Compassion for others
● Willingness to work as part of a team
● Organized
● Ability to work independently
● Must be able to pass a background check
● Must be able to treat everyone with respect and dignity
PREFERRED SKILLS
Billing/coding, Athena, GSuite, EHR experience, multiline telephone, experience in social work
and medical setting, basic office management skills (fax, scan, e-mail, etc.), experience
working with community organizations and/or non-profit organizations, experience working with
the LGBTQ+ community.